ury, william

Listen Attentively 

Consider A Business Situation 

Let Your No Flow 

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01.06-Getting Past No 

Having Prepared Thoroughly 

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In My Experiences Dealing With The Medical System 

As With Most Challenges 

Chapter 5: Assert Your No 

Bob Took A Deep Breath 

That Is Not Okay, That Is Not Appropriate 

Stage 2: Deliver 

Listen To Understand, Not To Refute 

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Let Them Know You Value Them 

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01.01-Getting Past No 

But No Has Uses That Go Far Beyond Protection 

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Acknowledging The Other's Point Of View 

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Remember That In Saying No 

There Is No Doubt That Delivering A Positive No 

Respect Them For Your Sake 

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The Purpose Of Yes 

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When My Turn Came To Respond 

Yes Is A Value Statement 

Ask Clarifying Questions 

Making A Positive Proposal Has Another Great Merit 

Accomodation Can Also Hurt Our Organizations 

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Marrying Yes And No 

Control Your Own Reaction And Change The Game 

Affirm Your Yes 

Make Your Request 

End On A Positive Note 

The Goal: A Positive Outcome 

Appeal To Shared Interests 

In Sequali's Words Again 

The State Officials Were, Nevertheless 

During Some Work I Once Did With A Major US 

At This Point, The Boss Is Confounded 

Stage 1: Prepare 

Chapter 6: Propose A Yes 

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