william ury

Appeal To Shared Interests 

Yes Is A Value Statement 

But No Has Uses That Go Far Beyond Protection 

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Consider A Business Situation 

Respect Them For Your Sake 

That Is Not Okay, That Is Not Appropriate 

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There Is No Doubt That Delivering A Positive No 

Making A Positive Proposal Has Another Great Merit 

During Some Work I Once Did With A Major US 

Chapter 5: Assert Your No 

Affirm Your Yes 

Accomodation Can Also Hurt Our Organizations 

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Bob Took A Deep Breath 

Control Your Own Reaction And Change The Game 

In My Experiences Dealing With The Medical System 

The State Officials Were, Nevertheless 

Let Them Know You Value Them 

In Sequali's Words Again 

End On A Positive Note 

Stage 1: Prepare 

Listen Attentively 

Remember That In Saying No 

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Marrying Yes And No 

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As With Most Challenges 

Having Prepared Thoroughly 

Chapter 6: Propose A Yes 

01.01-Getting Past No 

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Make Your Request 

When My Turn Came To Respond 

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The Goal: A Positive Outcome 

Listen To Understand, Not To Refute 

01.06-Getting Past No 

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The Purpose Of Yes 

At This Point, The Boss Is Confounded 

Ask Clarifying Questions 

Let Your No Flow 

Stage 2: Deliver 

Acknowledging The Other's Point Of View 

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